A leading private healthcare provider.
The customer needed a more contemporary and automated approach to substitute their current antiquated billing procedures. The objective was to improve cash flow and substantially reduce the manual workload involved in hospital billings and collections tasks by establishing a centralised ‘hub’.
As the ‘health fund biller,’ the bot followed these steps after the medical team recorded the patient’s information for billing:
In less than 12 months since implementing the billings bot, the client:
These impressive outcomes demonstrate the power of Probe CX's operational excellence model in transforming existing outsourced teams into high-performing sales powerhouses.