Reduced billing expenses by 70% across all hospitals
Improved days sales outstanding (DSO) by 10 days
Achieved centralisation of billing and collection procedures
The client
A leading private healthcare provider.
The challenge
The customer needed a more contemporary and automated approach to substitute their current antiquated billing procedures. The objective was to improve cash flow and substantially reduce the manual workload involved in hospital billings and collections tasks by establishing a centralised ‘hub’.
The solution
Innovior, a Probe Group company, introduced a software bot for billings and collections automation. This bot, powered by artificial intelligence, worked within their patient management system to improve cash flow, minimise manual work and ensure health fund compliance. This aimed to reduce write-offs and DSO for health fund payments.
As the ‘health fund biller,’ the bot followed these steps after the medical team recorded the patient’s information for billing:
The result
In less than 12 months since implementing the billings bot, the client:
Reduced billing expenses by 70% across all hospitals
Improved DSO by 10 days
Successfully mitigated the risk of health fund bad debt
Achieved centralisation of billing and collections
Seamlessly incorporated additional hospitals into the centralised system without increasing labour costs.
These impressive outcomes demonstrate the power of Probe CX's operational excellence model in transforming existing outsourced teams into high-performing sales powerhouses.
