As a leader in innovative customer experience (CX), business process services (BPS) and business process outsourcing (BPO), Probe Group helps our clients become uniquely digital, naturally human - where technology enhances, not replaces, the human touch.
At the heart of Probe Group is our commitment to empowering people, driving innovation and harnessing technology to deliver meaningful experiences that truly matter. That’s why we build environments promoting customer satisfaction and employee fulfilment.
We aim to be the digitally enabled, data driven and people led customer experience brand of choice. Our CX experts understand customer needs, crafting personalised, efficient and effective interactions that foster lasting relationships.
We're a team of over 19,000 passionate individuals, driven by a shared belief in the power of human connection. Founded in 1979, our growth has been one of continuous innovation and a commitment to delivering exceptional customer experiences. Our house of brands – Probe CX, Innovior, Convai, MicroSourcing and Beepo – each with their own unique identities and specialisations, work together to drive growth. We are Probe Group: diverse, empowering, accountable, innovative, customer-obsessed, respectful and empathetic. We champion the human element, bringing understanding and personal connection which are key to exceptional CX.
