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  • What we do

What we do

As a leader in innovative customer experience (CX), business process services (BPS) and business process outsourcing (BPO), Probe Group helps our clients become uniquely digital, naturally human - where technology enhances, not replaces, the human touch.

At the heart of Probe Group is our commitment to empowering people, driving innovation and harnessing technology to deliver meaningful experiences that truly matter. That’s why we build environments promoting customer satisfaction and employee fulfilment.

We aim to be the digitally enabled, data driven and people led customer experience brand of choice. Our CX experts understand customer needs, crafting personalised, efficient and effective interactions that foster lasting relationships.

We're a team of over 19,000 passionate individuals, driven by a shared belief in the power of human connection. Founded in 1979, our growth has been one of continuous innovation and a commitment to delivering exceptional customer experiences. Our house of brands – Probe CX, Innovior, Convai, MicroSourcing and Beepo – each with their own unique identities and specialisations, work together to drive growth. We are Probe Group: diverse, empowering, accountable, innovative, customer-obsessed, respectful and empathetic. We champion the human element, bringing understanding and personal connection which are key to exceptional CX.


Solutions

Combining digital innovation with a people-first approach Probe Group crafts exceptional experiences that consistently exceed client expectations. Our end-to-end service offerings include CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. We offer onshore, nearshore and offshore CX services, leveraging local expertise to enhance customer relationships across 24 markets.

Solutions

Business process services (BPS)

Experience optimised customer lifecycles through exceptional experiences. We leverage data-driven CX strategies and refine operations to deliver seamless and personalised interactions across every touchpoint. Decide when and how customers interact with your business by leveraging technologies that empower customer-centric engagement, streamline workflows and deliver seamless omnichannel experiences.

Business process services (BPS)

Business process outsourcing (BPO)

Enhance customer interactions with comprehensive BPO services tailored for improved efficiency, reduced costs and increased customer and employee satisfaction. Optimise resource allocation, unlock enhanced staff efficiency, bridge skill gaps and scale your workforce with access to a skilled pool of professionals who seamlessly integrate with your team.

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Our brands