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Probe CX

Probe CX is a global customer experience organisation focused on creating environments where digitally-enabled CX thrives.

Probe CX enhances experiences with the right blend of people and technology to help clients achieve their CX transformation goals. Partnering with organisations across more than 11 industries, its solutions help unlock trapped CX value.

Probe CX

About Probe CX

They create meaningful interactions that exceed expectations through a digitally-powered, people-first approach. Rooted in a culture of diversity, accountability and respect, Probe CX designs scalable, end-to-end CX solutions by understanding the challenges of its clients, their employees and their customers.

From managed and outsourced services to intelligent automation and workforce transformation, their teams drive tangible results for businesses of all sizes. With over 40 years of experience building socially responsible and sustainable CX solutions, they are the partner of choice for next-generation driven CX.

Explore the brands within Probe Group

Innovior

Innovior is a digital transformation organisation specialising in enterprise-scale intelligent automation, AI implementation and advanced analytics. Innovior transforms businesses by combining strategic consulting with deep technical expertise, delivering end-to-end solutions that exceed client expectations. Its teams champion change in organisational processes, enhance customer experiences and unlock data-driven insights through intuitive digital solutions.

Convai

Convai has been a leader in enhancing contact centre experiences with AI-driven solutions for over two decades. Its focus is on creating technology that elevates interactions for both customers and agents. Their cloud-based offering, Oration, leverages cutting-edge conversational AI to understand customer needs, provide self-service choices and optimise call routing for the best results.

MicroSourcing

MicroSourcing is a pioneer in offshore staffing solutions, empowering global businesses to build and manage dedicated teams in the Philippines. Its unique managed services model combines operational control with comprehensive support, allowing businesses to build high-performing offshore teams while MicroSourcing handles infrastructure, recruitment and compliance.

Beepo

Beepo is an offshore outsourcing provider specialising in building dedicated teams in the Philippines. It empowers businesses to achieve sustainable growth through strategic workforce solutions that blend innovation with operational excellence.

Convai
MicroSourcing
Our brands