What we do
About us
Purpose, vision and values
- Purpose
- Vision
- Values
Solutions and success
- Solutions
- Customer success stories
Insights
Our brands
- Probe CX
- Convai
- Innovior
- MicroSourcing
- Beepo
Careers
Contact us

What we do
About us
Purpose, vision and values
- Purpose
- Vision
- Values
Solutions and success
- Solutions
- Customer success stories
Insights
Our brands
- Probe CX
- Convai
- Innovior
- MicroSourcing
- Beepo
Careers
Contact us

Insights

Insights

Dive deep into the world of meaningful customer experiences. See below articles, blogs and thought leadership from Probe Group experts.

Why 2025 is the year for fully embracing omnichannel CX

The limits of artificial empathy: finding the AI-CX balance

The governance imperative: leading with accountability in a changing world

The power of belonging: cultivating a truly inclusive workplace

The humanisation paradox: AI for authentic customer connections

Our brands

Awards and recognition
Careers
Our brands
News and media
Contact us
Group Policies

Probe Group acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.