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Awards

Our success is a testament to the dedication and expertise of our innovative individuals. Inspired by a shared belief in the power of human connection, our teams are the driving force behind consistently exceeding client expectations and industry standards.

 

2025

Probe CX named winner of Frost & Sullivan 2025 Australian Customer Experience Management Services Customer Value Leadership Award.
Once again, global transformational strategic growth expert, Frost & Sullivan, has recognised Probe CX for the exceptional service and value we provide for our clients now, and as they prepare for their journey into the future.

2024

Finalist for 'Team of the Year - Culture' Award
CIO50 Australia's Top 50 Technology Leaders

Rohan Khanna, Probe Group Executive, Technology honoured as  CIO50 Australia's Top 50 Technology Leaders.

Leader: Intelligent Operations Back2Back Leader (2021 - 2024): Digital Operations
ISG Provider Lens™ (IPL) Quadrant

ISG Provider Lens awarded Probe Group the top position, for the third consecutive year, across three quadrants of their Customer Experience Services Australia report.

2023

Australia Customer Experience Outsourcing Services Provider of the Year Best Practices 2023
Frost & Sullivan

Frost & Sullivan’s rigorous evaluation process identified Probe Group, for the 11th time, as a top performer in various criteria within the Australian customer experience outsourcing services sector.

Back2Back Leader (2021-2023): Digital Operations, Hybrid Working Solutions and Social Media CX Services
ISG Provider Lens™ (IPL) Quadrant

ISG Provider Lens™ recognised Probe Group, for the fourth year in a row, as a Back2Back Leader in Digital Operations and a Leader in Intelligent Operations in its 2024 Contact Center Customer Experience Services Quadrant Report.

Major Contender: Customer Experience Management (CXM) APAC
The Everest Group PEAK Matrix®

Everest Group recognised Probe Group as a global Major Contender for customer experience management services due to their operational flexibility, process agility and ease of doing business.

2022

Leader: Digital Operations, Work From Home and Social Media CX Services
ISG Provider Lens™ (IPL) Quadrant

ISG Provider Lens awarded Probe CX the top position, for the second year in a row, across three quadrants of their Contact Centre Customer Experience Services Australia report.

Leader, Star Performer: Customer Experience Management (CXM) APAC
The Everest Group PEAK Matrix®

Everest Group recognised Probe CX as an APAC Leader and Star Performer in customer experience management services, citing high client satisfaction, technology advancements and innovation investments.

2021

Leader: Digital Operations, Work From Home and Social Media CX Services
ISG Provider Lens™ (IPL) Quadrant

ISG Provider Lens awarded Probe CX the top position across three quadrants of their Contact Centre Customer Experience Services Australia report. 

Australia Customer Experience Outsourcing Services Provider of the Year Best Practices 2021
Frost & Sullivan

Frost & Sullivan's rigorous evaluation process identified Probe CX as a top performer in various criteria within the Australian customer experience outsourcing services sector.

2010-2020

Australia Customer Experience Outsourcing Services Provider of the Year Best Practices 2012 - 2020
Frost & Sullivan

Frost & Sullivan’s rigorous evaluation process identified Probe CX as a top performer in various criteria within the Australian customer experience outsourcing services sector.

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