Awards
Our success is a testament to the dedication and expertise of our innovative individuals. Inspired by a shared belief in the power of human connection, our teams are the driving force behind consistently exceeding client expectations and industry standards.
2025
Probe Group won three categories at the Outsourcing Impact Review 2025
Probe Group’s Solar Powered Clean Water Project won the gold award in the Community Building and Education categories and secured a bronze award in the Health and Wellness category.
Probe Group recognised as a Leader in the 2025 Frost RadarTM for CXM
Sustainability awards for Probe group at ESGBusiness Awards, 2025
ESGBusiness has recognised Probe Group’s Solar Powered Clean Water Initiative for bringing easy access to clean running water, and profoundly impacting 550 individuals in San Juan, in the Philippines.
Probe Group recognised as Leader in ISG Provider Lens for Public Sector Services and Solutions in Australia
ISG has recognised Probe Group as a Leader in both BPO Services and Digital Transformation and Innovation Services categories of its first ever IPL Public Sector Services and Solutions study for Australia, highlighting our continued leadership in providing innovative customer experience solutions for Australian federal and state government departments.
Probe Group recognised as Leader in ISG Provider Lens for Contact Center - CX Services in Australia
ISG has recognised Probe Group as a Leader in both Digital Operations and Intelligent Operations categories of its IPL Contact Centre – CX Services study for Australia, highlighting our continued leadership in providing innovative customer experience solutions for Australian businesses.
2025 CIO Awards:
For the second year in a row, Probe CX has been recognised as a finalist in both the Culture & Inclusion and Customer Value categories at the CIO awards.
Probe CX named winner of Frost & Sullivan 2025 Australian Customer Experience Management Services Customer Value Leadership Award.
Once again, global transformational strategic growth expert, Frost & Sullivan, has recognised Probe CX for the exceptional service and value we provide for our clients now, and as they prepare for their journey into the future.
2024
Finalist for 'Team of the Year - Culture' Award
Rohan Khanna, Probe Group Executive, Technology honoured as CIO50 Australia's Top 50 Technology Leaders.
Leader: Intelligent Operations Back2Back Leader (2021 - 2024): Digital Operations
ISG Provider Lens awarded Probe Group the top position, for the third consecutive year, across three quadrants of their Customer Experience Services Australia report.
2023
Australia Customer Experience Outsourcing Services Provider of the Year Best Practices 2023
Frost & Sullivan’s rigorous evaluation process identified Probe Group, for the 11th time, as a top performer in various criteria within the Australian customer experience outsourcing services sector.
Back2Back Leader (2021-2023): Digital Operations, Hybrid Working Solutions and Social Media CX Services
ISG Provider Lens™ recognised Probe Group, for the fourth year in a row, as a Back2Back Leader in Digital Operations and a Leader in Intelligent Operations in its 2024 Contact Center Customer Experience Services Quadrant Report.
Major Contender: Customer Experience Management (CXM) APAC
Everest Group recognised Probe Group as a global Major Contender for customer experience management services due to their operational flexibility, process agility and ease of doing business.
2022
Leader: Digital Operations, Work From Home and Social Media CX Services
ISG Provider Lens awarded Probe CX the top position, for the second year in a row, across three quadrants of their Contact Centre Customer Experience Services Australia report.
Leader, Star Performer: Customer Experience Management (CXM) APAC
Everest Group recognised Probe CX as an APAC Leader and Star Performer in customer experience management services, citing high client satisfaction, technology advancements and innovation investments.
2021
Leader: Digital Operations, Work From Home and Social Media CX Services
ISG Provider Lens awarded Probe CX the top position across three quadrants of their Contact Centre Customer Experience Services Australia report.
Australia Customer Experience Outsourcing Services Provider of the Year Best Practices 2021
Frost & Sullivan's rigorous evaluation process identified Probe CX as a top performer in various criteria within the Australian customer experience outsourcing services sector.
2010-2020
Australia Customer Experience Outsourcing Services Provider of the Year Best Practices 2012 - 2020
Frost & Sullivan’s rigorous evaluation process identified Probe CX as a top performer in various criteria within the Australian customer experience outsourcing services sector.
