Brad Moody is a strategic and results-driven leader with over 20 years of global experience in management consulting, customer experience (CX), digital transformation and operations management. As Managing Director of Innovior, Brad brings a unique "full-circle" perspective to the business, having previously led Innovior’s Management Consulting team for five years.

With a rare blend of engineering logic and front-office expertise, Brad specialises in operating model design and large-scale transformation. His expertise is grounded in decades of hands-on experience, successfully delivering complex transformation and pioneering technical solutions for global businesses. He is a practitioner of Lean Six Sigma, Design Thinking and AI-driven innovation, utilising CRM, customer analytics and automation to bridge the gap between cutting-edge technology and measurable efficiency.

Throughout his career, Brad has proven his ability to accelerate growth across diverse sectors, including retail, utilities, telecommunications and manufacturing. He is recognised as an approachable, hands-on leader who prioritises practical value creation, ensuring that digital agents and CX tools deliver measurable performance improvements.