2023 Everest Group PEAK Matrix® for APAC CXM Provider
Probe Group recognised as a major contender for CXM services.
One of the world’s leading BPO research firms, Everest Group®, has recognised Probe Group as a ‘Major Contender’ for customer experience management (CXM) services.
The Everest Group PEAK Matrix® for Customer Experience Management Service Provider in APAC 2023 provides a comprehensive picture of the CXM service providers market. It covers topics from vision and strategy, service focus and capabilities through to digital and technological solutions, domain investments and buyer feedback.
Against 25 other providers, Probe Group emerged as a ‘Major Contender’.